Frequently Asked Questions
Everything you need to know about your beauty journey with Close.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products cruelty-free?
Yes, at Close, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online skin quiz or contact our beauty experts via live chat for personalized recommendations.